Who We Are & What We Do Best.
Short-Term Insurance
Quick, compliant onboarding and policy activation services for high-volume short-term insurers. We handle customer engagement, documentation, and follow-ups so your team stays focused.
Long-Term Insurance
Specialist BPO support for life, disability, and investment policies. We ensure seamless policy setup, beneficiary coordination, and regulatory alignment across every touchpoint.
Loan Activations
Accelerate your credit pipeline with verified, rapid loan onboarding. From first contact to signed agreement, we streamline activations with speed and compliance in mind.
Debt Mediation
Reduce defaults and retain clients through structured debt mediation. We engage proactively with consumers to find realistic, compliant solutions that protect your bottom line.
Debt Review
Let us manage the heavy lifting of debt review processes—engaging with debt counsellors, creditors, and clients to keep everything on track and above board.
Debt Removal
Once obligations are met, we help your customers regain their financial freedom by supporting clearance processes, flag removals, and account finalisations.
“1QS helped us streamline our loan onboarding process. We saw a 30% boost in first-call resolutions within the first month.”
— Operations Manager, Lending Sector
Their team feels like an extension of ours. They just get it—from compliance to client communication.”
— Insurance Channel Lead
“Finally, a BPO partner that balances quality with simplicity. The 1 call, 1 quote, 1 solution thing? It’s real.”
— SME Owner
“They stepped in during a critical onboarding phase for our short-term insurance rollout—and nailed it. Clear communication, fast turnaround, zero micromanagement.”
— Head of Operations, Insurance Provideror